Privacy and Support

We collect information you choose to provide when you create an account, contact us, request a vehicle, or arrange export and delivery services. This may include your name, email address, telephone number, account details, vehicle requirements, and information needed to handle an enquiry or order.

When you use our website, your browser may also provide technical information such as device and browser type, pages visited, and basic diagnostic data.

We use information to operate and improve the website, respond to questions, manage accounts, source vehicles, coordinate export and delivery, provide customer support, and protect our services from misuse. We may also use it to meet applicable legal or regulatory requirements.

Our website may use essential cookies or browser storage to support core features, remember preferences, and keep services reliable. For example, saved vehicles or comparison selections may be stored in your browser. You can manage cookies through your browser settings, though some site features may not work as expected if essential storage is disabled.

We do not sell personal information. We share it only when needed to provide a requested service, operate the website, or meet a legal obligation. Depending on your enquiry or order, recipients may include:

• Vehicle auction houses, suppliers, and inspection partners involved in sourcing or checking a vehicle.
• Shipping, freight, customs, and delivery providers involved in an export or transport request.
• Technology and communications providers that help us operate our website and respond to you.
• Public authorities or professional advisers where disclosure is required or appropriate to protect our legal rights.

Vehicle sourcing and shipping can involve partners in Japan and in the destination country. This means information relevant to your request may be processed across borders. Where required, we take steps intended to protect that information and handle it in accordance with applicable data protection laws.

We keep personal information only for as long as it is needed for the purposes described here, including providing services, maintaining appropriate business records, and resolving disputes. We use reasonable safeguards to protect information, but no online service or method of storage can be guaranteed completely secure.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or limits on the use of your personal information. You can also ask us a question about how it is handled. We may need to verify your identity before responding and may retain information where the law permits or requires it.

Our services are intended for adults involved in vehicle enquiries and purchases; we do not knowingly seek personal information from children. Our website may link to third-party services. Their privacy practices are governed by their own policies, which we encourage you to review.

We may update this notice as our services or requirements change. The latest version will be posted on this page with its updated date.